FAQs

What are your vaccination requirements?

To help us maintain the health & safety of all our guests, we recommend that your pet be at least 4 months old to ensure that they have built up the proper immunities following their shots. Prior to arrival you will be required to provide your pet's current rabies certificate as well as their most recent veterinary health certificate with proof of updated shots. We will maintain a copy of your pet’s certificate in your pet’s file.

• Canines – must be current on their Rabies, Bordetella (kennel cough), DHLPP (canine distemper & parvo virus), and the Bivalent K9 Influenza Vaccine (dog flu: initially a series of two shots spread out over a 3-4 week time period).
• Felines – must be current on their Rabies, FVRCP (feline distemper), and Feline Leukemia vaccines (initially a series of two shots spread out over a 3-4 week time period).

Do you have a flea and tick policy?

Yes, we request that all pets utilize a vet approved flea & tick application prior to lodging at our facility. Our yards are treated monthly; however, a nature trail stroll may present opportunities for the unwanted intruders.

What is your deposit and cancellation policy?

All reservations, whether it is a one night stay or a multiple night stay, will require a $100 deposit per dog and a $50 deposit per cat. A 48-hour notice of cancellation, from 9:00 AM on date of arrival, is required for all reservations. If a reservation is cancelled within the allotted time period all deposits will be refunded. If a 48-hour notice of cancellation is not given, deposits will not be refunded and will act as a late cancellation penalty.

Effective 9/15/20: During our peak season (one before Memorial Day until one week following Labor Day) and within one week of all major holidays (New Year's Day, Easter, Thanksgiving, and Christmas) a deposit equal to 50% of the original reservation under the basic rate or a minimum of a $100 deposit per dog and $50 per cat will be required to schedule a reservation. Any cancellations and/or changes need to be made 48 hours in advance of 9:00 am on date of drop-off or the deposit is forfeited.

Do you offer tours of the retreat?

Yes, tours are available by appointment only. Tours are only offered Monday-Thursday between 10:00-12:00 noon or 4:00-6:30 pm. Pets are welcome for a meet & greet in the office but will not be able to tour the retreat with you. *Tours will not be given on the day of drop-off for a scheduled reservation.*

Do guests need to be spayed/neutered?

No! We do not require that our guests be spayed or neutered, however, it may limit the option of group play with other furry friends.

Do you have office hours on major holidays?

No! Our office is closed to the public on all major holidays (New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas). On Christmas Eve, our office is only open in the morning and will not be open for our normal evening office hours.

A special drop-off or pick-up may be scheduled on a holiday for an additional $100 fee per pet, if and only if office staff is available.

Do you accept all forms of payment?

Yes! We accept Visa, MasterCard, AMEX, cash, and check payments.

Effective 11/1/23: Due to increased bank fees, there will be a 3% processing fee on all credit card transactions. To avoid any processing fees, we recommend paying deposits and reservation costs with either cash, check, or debit cards.